Awards & Recognition

Customer Experience Awards

Brookside Inn has been recognized, once again, by Activated Insights and Pinnacle for excellence in customer experience. These awards are based on feedback from residents and families and reflect our commitment to providing compassionate, resident-centered care.

Recognized Categories Include: Overall Satisfaction, Nursing Care, Individual Needs, Communication from Facility, Dignity and Respect, Response to Problems, Recommend to Others, Activities, Admission Process, Overall Customer Experience.

Community Awards

At Brookside Inn, we are committed to providing exceptional care and creating a community where residents, families, and employees feel valued. The recognitions and awards we've received reflect the dedication, compassion, and hard work of our entire team. We are honored to share these achievements with our community.

5-Star Quality Measures Rating

Achieving a 5-star rating in Quality Measures reflects Brookside Inn's commitment to clinical excellence and rigorous standards. For residents, it provides the assurance of exceptional, proven care. For our staff, it is a well-earned validation of their hard work and dedication. For families, it offers peace of mind knowing their loved ones are supported by a trusted, top-tier team.

While state surveys capture a baseline of regulatory compliance at a single snapshot in time, Quality Measures reflect the day-to-day clinical reality and consistent execution of care over months. They matter because they measure the actual health outcomes, safety trends, and quality of life experienced by residents every single day, demonstrating that our excellence is driven by a steady, intrinsic commitment to the care and quality of life of our residents.