PINNACLE QUALITY INSIGHT
5505 SOUTH 900 EAST SUITE 200
SALT LAKE CITY, UTAH 84117
801.293.0700 | pinnacleqi.com
January 28, 2016
To whom it may concern,
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Brookside Inn Snf regarding their satisfaction levels.
Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that Brookside Inn Snf has qualified for a Pinnacle Customer Experience Award™ in the following service areas:
Nursing Care
Overall Satisfaction
Individual Needs
Response to Problems
Recommend to Others
Combined Average
The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Pinnacle congratulates the staff of Brookside Inn Snf for achieving this honor.
Chris Magleby
CEO
Pinnacle Quality Insight
