PINNACLE QUALITY INSIGHT
7440 S CREEK RD SUITE 300
SALT LAKE CITY, UTAH 84093
801.293.0700 | pinnacleqi.com
February 20, 2019
To whom it may concern,
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Brookside Inn Snf regarding their satisfaction levels. Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that Brookside Inn Snf has qualified for a Pinnacle Customer Experience Award™ in the following service areas:
Overall Satisfaction
Nursing Care
Individual Needs
Communication from Facility
Response to Problems
Dignity and Respect
Recommend to Others
Overall Customer Experience
The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Pinnacle congratulates the staff of Brookside Inn Snf for achieving this honor.
Chris Magleby
CEO
Pinnacle Quality Insight
