Brookside Awards

Brookside Inn is proud to have achieved a 97.2% customer satisfaction rating from the annual external survey conducted by Pinnacle in 2018, meaning 97.2% of Brookside Inn residents and/or families have been satisfied with our post-acute recovery care and would recommend us to others.

2025 – Activated Insights Customer Experience Awards, Activated Insights recognizes Brookside Inn for the following areas:
Overall Satisfaction
Nursing Care
Individual Needs
Communication from Facility
Dignity and Respect
Response to Problems
Recommend to Others
Activities
Admission Process
Overall Customer Experience

2021 – Pinnacle Customer Experience Awards, Pinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care
Cleanliness
Individual Needs
Communication from Facility
Response to Problems
Recommend to Others
Activities
Overall Customer Experience

2020 Recognitions and Awards

2020 – Pinnacle Customer Experience Awards, Pinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care
Dining Service
Cleanliness
Individual Needs
Communication from Facility
Response to Problems
Dignity and Respect
Recommend to Others
Safety and Security
Overall Customer Experience

2019 Recognitions and Awards

2019 – Pinnacle Customer Experience Awards, Pinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care
Individual Needs
Communication from Facility
Response to Problems
Dignity and Respect
Recommend to Others
Overall Customer Experience

2018 Recognitions and Awards

2018 – Silver Award Winner, American Health Care Association – We were one of 2 buildings in Colorado awarded with a Silver Award!

2018 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2018 – Zero Deficiencies, State Survey

2018 – Pinnacle Customer Experience Award, Pinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care

2018 – Best Nursing Homes, US News & World Report

2017 Recognitions and Awards

2017 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2017 – Zero Deficiencies, State Survey

2017 – Best Nursing Homes, US News & World Report

2017 – Pinnacle Customer Experience Award, Pinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care
Response to Problems
Dignity and Respect
Recommend to Others
Admission Process
Combined Average

2016 Recognitions and Awards

2016 – Best Nursing Homes, US News & World Report

2016 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2016 – Pinnacle Customer Experience Award, Pinnacle Quality Insight
For the following areas:
Nursing Care
Overall Satisfaction
Individual Needs
Response to Problems
Recommend to Others
Combined Average

2015 Recognitions and Awards

2015 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2015 – 100 Best Nursing Homes, US News & World Report

2014 Recognitions and Awards

2014 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2014 – Bronze Commitment to Quality Award, American Healthcare Association

2014 – Best Skilled Nursing Facility, Douglas County Living

2013 Recognitions and Awards

2013 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2012 Recognitions and Awards

2012 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2011 Recognitions and Awards

2011 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)