Brookside Awards

customer experience award 2020 douglas county's finest 2019 award Silver National Quality Award 2018 douglas county's finest award 2018    US Best News 2015 Douglas County's Finest 2014 Award

Brookside Inn is proud to have achieved a 97.2% customer satisfaction rating from the annual external survey conducted by Pinnacle in 2018, meaning 97.2% of Brookside Inn residents and/or families have been satisfied with our post-acute recovery care and would recommend us to others.

2021 Recognitions and Awards

2021 – Pinnacle Customer Experience Awards, Pinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care
Cleanliness

Individual Needs
Communication from Facility
Response to Problems
Recommend to Others
Activities

Overall Customer Experience


2020 Recognitions and Awards

customer experience award 2020 customer experience award 2020 customer experience award 2020 customer experience award 2020 customer experience award 2020 customer experience award 2020 customer experience award 2020 customer experience award 2020 customer experience award 2020 customer experience award 2020 customer experience award 2020

2020 – Pinnacle Customer Experience Awards, Pinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care
Dining Service
Cleanliness

Individual Needs
Communication from Facility
Response to Problems
Dignity and Respect
Recommend to Others
Safety and Security

Overall Customer Experience


2019 Recognitions and Awards

Pinnacle Customer Experience Award 2019 for Communication from facility      Pinnacle Customer Experience Award 2019 for Response to problems 2019 Customer Experience Award for recommend to others      Customer Experience Award for Overall satisfaction 2019 Customer Experience Award for Overall customer experience      Customer Experience Award for Nursing Care Customer Experience Award for Individual needs      

2019 – Pinnacle Customer Experience Awards, Pinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care
Individual Needs
Communication from Facility
Response to Problems
Dignity and Respect
Recommend to Others
Overall Customer Experience


2018 Recognitions and Awards

2018 – Silver Award WinnerAmerican Health Care Association – We were one of 2 buildings in Colorado awarded with a Silver Award!

2018 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2018 – Zero Deficiencies, State Survey

2018 – Pinnacle Customer Experience Award, Pinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care

2018 – Best Nursing Homes, US News & World Report


2017 Recognitions and Awards

2017 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2017 – Zero Deficiencies, State Survey

2017 – Best Nursing Homes, US News & World Report

2017 – Pinnacle Customer Experience AwardPinnacle Quality Insight
For the following areas:
Overall Satisfaction
Nursing Care
Response to Problems
Dignity and Respect
Recommend to Others
Admission Process
Combined Average


2016 Recognitions and Awards

2016 – Best Nursing Homes, US News & World Report

2016 – 5 Star Quality RatingCenters for Medicare and Medicaid Services (CMS)

2016 – Pinnacle Customer Experience AwardPinnacle Quality Insight
For the following areas:
Nursing Care
Overall Satisfaction
Individual Needs
Response to Problems
Recommend to Others
Combined Average


2015 Recognitions and Awards

2015 – 5 Star Quality Rating, Centers for Medicare and Medicaid Services (CMS)

2015 – 100 Best Nursing HomesUS News & World Report


2014 Recognitions and Awards

2014 – 5 Star Quality RatingCenters for Medicare and Medicaid Services (CMS)

2014 – Bronze Commitment to Quality AwardAmerican Healthcare Association

2014 – Best Skilled Nursing FacilityDouglas County Living


2013 Recognitions and Awards

2013 – 5 Star Quality RatingCenters for Medicare and Medicaid Services (CMS)


2012 Recognitions and Awards

2012 – 5 Star Quality RatingCenters for Medicare and Medicaid Services (CMS)


2011 Recognitions and Awards

2011 – 5 Star Quality RatingCenters for Medicare and Medicaid Services (CMS)